Knocked Off Yesterday :(

Wessa · Mar 18, 2020

Yep stick with it mate....

gazzatheyid · Mar 18, 2020

Thanks guys. I should be billing them for my time as have spent hours and hours getting information, calling and emailing them.

You can see why people give up and don't get what they are owed as they try and make it as difficult as possible for you.

thebiglad · Mar 18, 2020

gazzatheyid said: ↑

Hi guys,

Doing feck all else at the moment so thought I'd update (or bore) you with the latest. Well done if you get to the end!!

The insurance company (the slippery bastardos) tried to make me an 'offer' on my kit around 50% of the replacement value also stating I had no receipts (NOT required) and some items didn't appear to have damage. They also wanted me to do all the work for them in sending them screenshots (not links as apparently there advisors can't access the internet!!??) of the replacement kit from the interweb. They thought they'd send me this 'offer' in an email letter despite my multiple conversations with them and assurances they'd call me to discuss.

Anyway I resent them an email from Oxford backing the claims that my kit should be replaced as a safety item after an accident (this did prove key in my argument with them on the phone later). They tried the old wear and tear and not a new for old service blerb and increased the offer by £100. I phoned them and told them I wanted to speak to a manager or my solicitor would be in touch in regards to claiming the full cost of the kit. Advisor speaks to their legal team and they promptly change their tune to authorise replacements at cost. Job done.

Now comes the promised 'loss of use' from the date of the accident to 7 days after the payment is issued for the write off. Hear nothing, so phone them again. They've now authorised this but wouldn't have if I didn't chase them but are refusing to pay for taxis for my GP appointments as the £15 daily loss of use apparently covers this?? I reminded them if I was in hire (as they call it) they'd be paying £100+ a day on a rental bike for a 1200cc. This doesn't wash so will pass this on to the solicitor for a decision.

I'm very slowly on the mend but the documents back and forth between the solicitor and insurance are taking ages to get my physio started.
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That all sounds really shit Gaz, I hope you eventually get complete satisfaction.

Foxy1 · Mar 19, 2020

Insurance companies make my balls ache. They're quick to take thi money, but don't rush to pay it out!!

Wessa · Mar 19, 2020

Foxy1 said: ↑

Insurance companies make my balls ache. They're quick to take thi money, but don't rush to pay it out!!
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Agreed just got my renewal from Hastings Direct, make my piss boil.....

Wessa · Mar 19, 2020

littleade said: ↑

I take it that your premium's gone up then? Have a look on Thebikeinsurer comparison site and direct on their website as last year they wanted about 250 IIRC for the tractor, but 160 via TBI so I rung them up told them I would leave and go elsewhere and they beat the 160 over the phone. You have to be nice and polite though, but firm
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Yep spot on Ade, renewal was £93 increase from last years £280, up to £373. As I got a really good deal from LV for my car this year I rang them. They confirmed I would get a discount as I had the car insured with them, Dual bike policy from them was £751, what a piss take. I will give the "thebikeinsurer" a try. Cheers

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Knocked Off Yesterday :(

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Knocked Off Yesterday :(

Wessa Cruising

gazzatheyid Senior Member

thebiglad Old fart, still riding !

Foxy1 Crème de la Crème

Wessa Cruising

Wessa Cruising

George Clooney Knocked Off His Scooter

Knocked These Up Yesterday

Need To Get Both Wheels Off But What To Use To Lift?

Burton Bike Bits Seat Off 2014 Bonnie

Cleaning Oil Off Rear Tyre.

Share This Page