Thruxton Blade Motorcycles Review Like Blood From A Stone

My interpretation and happy to be corrected is that servicing and retaining a warranty is possibly covered under the Motor vehicle block exemption regulation which was introduced god know how many years ago. The below site suggests leaving the EU means it’s due for replacement or to be varied in May 2023. It currently makes no distinction between motorcycle and car.
Thankfully no part of my dealings with Blade motorcycles related to this.

https://www.gov.uk/cma-cases/motor-vehicle-block-exemption-regulation

 

Just received an automated email I think someone is having a giraffe.

 

I received an email from Triumph uk today asking for my availability tomoz so will hopefully get a full understanding of Triumphs take and also Blades.

Coincidentally I also received an email from Blade motorcycles today as quoted below. Better late than never as they say.

The only part that shows any form of coherency is the last paragraph. Lets hope the email does not set the tone for conversation tomorrow.

 

Not sure why they bothered replying at all.

Statutory rights are still not acknowledged, which is reflected in their apparent obsession with a warranty.
Playing devils advocate even if you did have an extended warranty would you trust them to not claim a fault was ware and tare.

 

Which day are u going to the NEC?

 

Unfortunately our paths wont cross I will be there on the first Saturday.

 

Final update on the matter of Blade motorcycles.

I had a productive conversation with Triumph UK today and now feel I am in a position to close this chapter in my life. Future reviews will determine whether Blade have implemented change. Summary of what was discussed as below:

Apology received from Triumph for the level of service, which I had received from Blade motorcycles

Triumph will continue to work with Blade motorcycles to improve the level of service future customers receive

Triumph were grateful that I contacted them as Blade had apparently not done so meaning they were unaware.

Had Blade communicated with Triumph they may have agreed to a gesture of good will and come to an agreeable solution taking into consideration my bikes strengths being low mileage and condition etc.

Triumph did not totally agree with whether the fault was a manufacturing defect given the bikes age as they believed it was open to interpretation in terms of the Consumer Rights act. I challenged this advising that should it have gone to court "Blade" would have needed to provide evidence to the contrary i.e dis credit the expert witness report, and the supporting information. I wasn't and am still not aware of anything, which could have undermined the evidence. Ultimately Triumph nor myself can state what a judge may have concluded although I was confident I could prove 51% chance in my favour should it have come to it. WE will never know!

I expressed concerns with regards to lack of clarity provided on the Triumph UK website pertaining the approved used warranty vs Ducati used approved web site, which is comprehensive and unambiguous.

I expressed additional concerns with the emails Blade sent including the one only yesterday. I compared it to engineering principles.
When dealing with a situation, that an engineer does not fully understand what does the engineer do?
Proceed at risk or
Understand the limits of their skill/experience and seek assistance + further information, learn and proceed once satisfied they have gained sufficient information/skill/experience in order to complete the task?

Finally Triumph offered me a gesture in the form of a T-shirt. I advised the purpose of reaching out to Triumph was not about compensation. Getting my bike fixed was my priority and preventing future customers becoming unstuck.

Think that just about sums it up. Looking forward to my bike being fixed now.

 

There was me thinking a brand new special edition bike was on it’s way

 

Hiya

Sorry to hear about your troubles it’s soul destroying but have a little faith. I will pm you my phone no. and we can have a chat if you like happy to help.
Also would you mind starting a new thread just to keep it separate from this one assuming you didn’t buy from Blade that is.

 

I’m free this evening cheers