Advice please. Stealers still got my d600 they broke!

From reading previous posts the dealer is possibly TR.
Regards a new motor there will be no such item. Production stopped many many years ago. Infact I would be surprised if a new engine could be built from new individual parts, it could be possible but extremely costly. Your best bet is a repair using new parts if available.
Going to triumph would be fruitless I fear as the best they could and would recommend is it done by a triumph dealer. They will always stand by their dealers.
You have to remember that dealers can have a high turnover of staff. There will be no training courses for early engines so it could have been the 1st time the tech had ever worked on a D600.
Lastly there was other alternatives to workshops. In hindsight there may have been a better option. Oh for a crystal ball some times.
It is such a shame there is such a debacle over a simple job and the time being taken to sort this out.

 

Even if not new a

- Second hand engine rebuilt would be an option .

- Consumer affairs or citizen advice would help for free at this stage

- Take a witness to all meetings

- Control the situation

- Write everything down and get him to agree, then sign ( if its accurate he should have no problem, and at least you see how he reacts to the truth).

- They tested the bike first

- I would not remove bike or pay anything at this stage.

- He will want to drag this on (hes there all day anyway, its only your hobby and you have limits on time to spend)

_ Be friendly and polite.

_ Be constant

_ Good luck

 

This is all very sad, but not surprising, I agree with prev posts about old engine design (for Triumph at least) and staff turnover etc. This is one of the reasons I do all the work on mt TT600 myself, however this makes the assumption the technician couldn't read, as the factory service manual for my bike is very comprehensive, and easy enough to follow! Just as an aside, I'm very wary of dealership servicing, unless having a full service history at the dealer is of vital importance I prefer to keep it in house. A couple of examples for you of why I prefer not to bother. A few years ago I had a gsxr1100, the fork oil seals began to leak, not having had a machine with USD forks before, I entrusted it to the local dealer. Went to collect the machine, only to be told it wasn't ready, why not? I demanded, turns out the mechanic had decided to take it for a "test ride" and had managed to put a stone through the rad, (wonder what speed he'd been doing to manage that, and who would have been getting any speeding NIPs), they told me they had ordered a new rad, when I did eventually get the bike back, close inspection revealed it had been very skillfully welded, and then resparayed! So a couple of points here, first they buggered my bike when it was not necessary, and second, I suspect the mechanic had been speeding, any fines etc would have come to me, and I'd have had the hassle of trying to prove it wasn't me. Next case, my wife has an mx5, she's had it from new, and always had it dealer serviced at vast expense. Just before Xmas it went into the dealer for a full monty, (all fluids, timing belts, the whole shooting match), upon collection they trousered well North of £600. The following day she went to York with her mum, upon return I was dragged out of the house "Does this sound right to you?" sort of thing, as the car had cooled down a bit I couldn't detect much of a differance. The following night when she came h, ome from work, she left the engine running. To say it sound appalling was an understatement. Back to the dealer it went, to cut a long story short, turns out they hadn't bolted up the cam belt tensioner, the possibilities don't bear thinking about! So much for dealers and trained technicians!

 

Yes. They are about. when you find him (the holy grail these days) they are worth their weight.

 

Hi Vlad I get that you are trying to avoid confrontation but unfortunately that's what you've got. Until your bike is fully repaired at no cost to you, you are losing this situation. It is VITALLY important that you document every exchange with this dealer and all of it's personnel. This is almost certainly going to go to court - unless you just lie down and let them walk all over you.

I'm sorry to sound harsh but you don't seem to be getting that the longer you let this drag on, without giving them to understand - in writing - that THEY are in the WRONG and you know it and prepared to be a real pain in the arse, the longer it will drag on until you lose heart.

Don't delay on this Vlad, for your own sake get stuck in now, or you'll end up regretting. And do not pay them a penny, for the service or the repair. THEY'VE FUCKED UP, not you.

If there's anything I can do to help you mate, contact me privately, via the forum.

 

Unfortunately they are probably more interested in getting their latest PDI done than fixing a bike that will COST them money. They are also probably not too worried about their reputation as tomorrows customer will be unaware.

 

Its not even that they are trying to be Nasty they are just use to things going down a certain path all you have to do is say " this time we will have to go round this way "

 

I use to be a car salesman, and would see this everyday.
For a PDi (pre delivery inspection) the sales department would be changed an hours labour.
A PDi from some mechanics was literally bolting number plates on. Which make the mechanic look very productive = bonus

 

It's called taking a pride in your work!
A true Artisan by the sound of it.

 

What? The fact a mechanic did something for free or you bought someone lunch? Talk about gold rocking horse shit!!!

 

Always ask if the workshop runs a bonus system, If the answer is yes walk away and find somewhere else.
Seen a D600 that was a pig to get the oil filter off(usual 1st time as put on dry) so the fairing needed to be removed (takes time) to remove it. It was really on there tight and the filter tool would not work, On inspection it was well mullered and pebble dashed so was obviously the original. This was its 4th service inc the 500 so had gone all this time without being changed. Now Does the dealer say sorry I couldn't change the filter or say nothing and even charge you for it???
It had only gone ever gone to one dealer and I know they run a bonus scheme.

 

Vlad can you explain the health check side of this..ie: what they did and the result,I may be able to draft an email for you

 

If you can pm me with your email and if possible the online link I'll send something over to you in the morning

 

RESULT. But should NOT have happened in the 1st place and loss of your bike in the mean time. At least now you can go forward and don't use them again.

 

Great news for you , well done for pushing on with it. never mind a discount the bill should be scrapped
all together to cover the time you've lost use of your bike. But as long as your happy then all is good again

 

Make sure you get a break down of everything they are charging you for so they don't slip in labour hours for the time spent trying to rectify their cock up.

 

Well done Vlad,nice one sounds like a result do you get to keep the old engine???