Triumph App Doesn't Record Free Rides

I have exactly the same problem with the app asking if I want to save my free ride, which when I try to do do, it tells me it is invalid.
I also have to open the app to reconnect to the bike every time I stop, despite the app supposedly running in the background.
Having converted from BMW's excellent "connected ride" app, I find "My Triumph" really poor.
Love my Tiger 1200 GT Pro but detest the connectivity.

 

Blood annoying that it doesn't work. And the developer won't answer my review and give a step by step method of how to get it working.
Sticking with the Yamaha myride app.
Works effortlessly in recording ride route, distance covered. Acceleration and deceleration rates, max top speed and lean angles.

 

I visited my "friendly Triumph dealer" a couple of weeks ago and asked about the app.
He said not to bother using it as it was more trouble than it was worth!
He seemed amazed someone had actually managed to get it connected in the first place!
There is an app called Relive which will record unplanned journeys and can be used without subscription.

 

With the Yamaha app ( I think it's a rebrand of old pirelli app ) you add some info but any bike it's not linked to the bike. Just open the app and start ride. Put phone in your pocket or wherever and just ride. When you finish open the app select finished and it asks to name the ride and save.
You can save it as a public ride were others can see your ride if they are followers ( not into look at me vertical friends)

 

With the Yamaha app ( I think it's a rebrand of old pirelli app ) you add some info but any bike it's not linked to the bike. Just open the app and start ride. Put phone in your pocket or wherever and just ride. When you finish open the app select finished and it asks to name the ride and save.
You can save it as a public ride were others can see your ride if they are followers ( not into look at me vertical friends)

 

Top speed 134 mph. Obviously you went on a track coz we are all good boys n gals in here.

 

was very lucky to stumble upon a disused air field on my route.
which was nice

 

Ok got this to work.
Ignition on and Bluetooth your phone.
Open current ride.
Free ride.
Go ride.
Once done. Turn of the engine but not the ignition. Leave the dash on.
Open app save ride, name ride etc.
Once the route shows in your phone turn ignition off