Triumph afterservice

I never seem to hear many positive things about Triumph dealers for some reason , I know that people in general are more likely to say a bad word than a good word , but nonetheless , my experiences have not been great & I rarely hear anything other than complaints tbh . The dealers in Lincoln are pretty dire by all accounts & my only other experience of a Triumph dealer wasn't great either . I've only ever been to one Harley dealership , just the once , and the experience was totally the opposite , I went to take one for a test ride & ended up riding three different ones . I explained I couldnt afford one but just wanted to give one a try out of curiousity & they couldn't have been more helpful . Anybody would've thought I'd walked in with a blank cheque book . Webbs on the other hand couldn't get me a test ride on a Triumph in a month of me trying even though I had explicitly told them I was in the market to buy a Triumph & had the cash waiting . I ended up buying one elsewhere .

 

Sadly this situation about main dealers - cars or bikes - is all too common. It's even worse in France - they seem to have no commercial acumen or even politeness. The only exception I've come across recently was on a visit to Limoges where in one day, I was able to try Victory, Triumph and Harley bikes, but by far the best in terms of making me feel welcome was the Harley dealer. Nothing was too much trouble.

 

Some owners rate A1 Moto in York quite highly.
Team Roberts in Conisbrough, S.Yorks have always looked after me very well!
Others will, I am sure, have their own opinions.

 

I used to really rate the dealer I used to use although it took me several months to persuade them that the infamous brake judder on my 1050 Tiger was not right (especially after less than 6000 miles). Eventually they and Triumph agreed and they fitted a new set of discs. It seems to have been a common problem on the Tiger (and maybe the ST as well by the sound of it) and the Tiger forums had many posts about the issue.

Oddly enough, some dealers just replaced the discs without question and others prevaricated (like mine) before fixing the issue and others (such as yours Dealy) refused to do anything about it.

I began to go off my dealer when I noticed a weird vibration on my America between 25-30 in 2nd gear (and less noticeable but still there at other speeds in other gears).

At first they agreed there was an issue and even went to the trouble of replacing the chain and sprockets under warranty (unheard of so I was told!). Unfortunately that didn't cure it and suddenly they decided that all Americas did it (they didn't as I took out several other examples). I was less than happy and asked to speak to the owner. The guy I spoke to said the owner had told him they wouldn't do anything about it as it was all in my own head.

Top customer relations.

 

Whilst I agree with you Steve I genuinely liked the guys at the dealership and wouldn't bad mouth them. The owner might have been "difficult" but I wouldn't want to affect his business as he has some good guys working there. I've had a subsequent talk to the owner and I'll leave it at that.

 

I agree and if I were 10 years younger I probably would have made more of it but these days I'm content to just move my business. The initial problem was an irritation rather than anything serious. I used to spend a lot of time complaining about poor service and in this case I did speak directly to Triumph which resulted in me getting the chain and sprockets replaced. I remain convinced the dealer didn't want the aggravation of dealing with my issue. I took my business elsewhere in the end and I'm not going to push it anymore. Water under the bridge and all that.

 

Very true Dealy but it seems that it depends so much on the dealer. I thought my "old" dealer was really good until the owner got involved. I've yet to "test" the dealer I bought the Commander from .....

I have to say when I spoke to Triumph directly the guy I spoke to was very good and I did get the chain and sprockets replaced even though I told them I thought it was gearbox related.

It seems it depends who you speak to at Triumph.

There are some interesting comments on Triumph in the States and in other countries (as biglad has already alluded to relating to France) on the Triumphrat site and I think we actually seem to get a good deal here compared to elsewhere!

 

Triumph need to address this issue with dealers & service though because there's no point in them working really hard at factory level with design/technology & production for it to fail further on down the line . People won't buy their product if they think they won't get the service & clearly Harley Davidson have addressed this issue & so have Ducati , and I can't imagine Honda tolerating aftermarket issues. I personally know of three people in one village in Lincolnshire who have bought other makes of motorcycle because the local Triumph dealer couldn't deliver a service, within the last year !! , multiply that a bit & Triumph could really be losing out badly

 

Do not use Destination Triumph in Bramley. But highly recommend Jack Lilley

 

Do you have a reason why?

 

Can you give me a reason why?
I've tested a couple of bikes from them and had no problems
And I told the sales man I wasnt in the marked just wanted to give a couple of triumphs a go
I ended buying a ST1050 privately, but as the bike is now due an mot and service I'm going to
Give them a go

 

Looking at his other post I think he's a spammer!

 

I've recently purchased my first triumph from Webbs Peterborough. The only downside is the 4 week wait for it to be put through the workshop which I was aware of at the point of sale.

The initial enquiry was by email through the website and they replied and called me back to arrange a test ride which went without a hitch. There was even plenty of fuel for a good long ride.

They explained that someone else had also booked a ride on it later that day with the intention of buying a new one but would cancel it if I chose to buy the bike. I chose to buy the bike and said the chap could still come and have his test ride. They chucked in a free t-shirt for that!

A couple of things I picked up on are going to be rectified at no extra cost and I might even be getting it a week early. The guy also said to look at servicing during October to March as they normally have offers on.

I have no complaints so far!

 

I emailed Triumph recently about my Navigator suit. There are a number of issues with it (not least the fact it lets in water!)

They responded along the lines of how many they'd sold and how good it was. The last line got me though "To be honest the suit was designed with the adventure or touring rider in mind & we wouldn't see it as a natural choice for a cruiser rider."

I was going to say words fail me but they don't. I did tell them I'd just come back from France but I guess that 3000 miles around France in 3 weeks on a cruiser rather than an Explorer doesn't count as touring. Silly me, I didn't realise was there was a dress code.

Not impressed.