Street Cup Wiring Loom Problem

Five weeks? New bike? Patently 'not of merchantable quality'. You should threaten the County Court (England & Wales) for full reimbursement, repair or replacement. They don't really have a leg to stand on. Your contract is with the dealer but Triumph should honour the warranty if you hand the bike back and demand replacement. Start reasonably - ring Triumph. Note who you spoke to and their response if they are non compliant. They will be sensitive to publicity online and elsewhere for an open and shut case on a bike that's weeks old and barely turned a wheel. Make a contemporaneous record of all your exchanges - especially verbal. Good luck. Be resolute.

 

See this:

I assume the fault occurred within 30 days

http://www.thecarexpert.co.uk/rejecting-a-car/

 

Adam, I am having the exact same issue. Bought the Street Cup from Metropolis Motorcycles 2nd hand as it was their demo model with 630 miles on it. I put 300 miles on it myself and started noticing this same issue. Engine cuts out with engine management light and low oil pressure warning light coming on, whenever I turn the handlebars back to the centre.

I've checked oil levels and they are fine. No engine warning lights are on until I turn the handlebars to that certain spot, then it cuts and they come on. Pulling the clutch in and restarting starts the bike up fine and the lights go off. Turn again and the story repeats.

Metropolis are saying they don't have a mechanic free for a whole day for this until end of September, which means I now have to wait over a month to get my new Triumph back to running properly and safely. I'm not at all impressed and feel Triumph should be offering replacement bikes in the interim.

What resolution to this did you reach?

 

I would get that all in writing from the dealer noting the date of the fault, date you reported the fault and dealer response.

It's CYA time ( cover your A** ) as @Callumity says document everything !

 

Interesting. I've just received a recall notice for my Street Cup (bought Dec 16) for a problem with a shorter than required wiring loom affecting the hazard warning lights.

Funnily enough the notice arrived a week after I noticed that the hazards weren't working.

 

Yup I had received the same safety recall for the hazard warning lights wiring loom problem.

There are clearly serious problems in the front there beyond just the hazards.

My bike is now with the service department at Metropolis. It's been there since Friday 25th August. (I called them back and suggested I just leave the bike with them so they could get round to it sooner. They agreed, saying they'd expect to have dealt with it in 7 days from drop off).

However they were actually unaware that there was a safety recall going on with the Street Cups and asked me to email them a copy of my recall letter. Apparently this was because their parts manager had been on holiday for the past week, but seeing as my recall letter was dated July, I don't understand how they were unaware of the situation.

As such they are apparently still waiting for the parts from Triumph to fix the safety recall issue, so haven't looked at the engine cut out issue yet.

All in all, not a good experience with Triumph or with the dealer, and still unresolved.

 

Mine is in the workshop now for the recall. It got there on the back of a recovery truck after the electrics to the starter motor failed.

Dealer thinks it's the same issue.

 

Christ. I wonder if there will be further recalls that expand out beyond just the hazards.

 

Considering the potential loss and the seriousness of the situation I would suggest discussing this with a motoring solicitor if you get no joy and let them go the court route on your behalf. As already said document everything and send the dealer copies by registered mail so they cannot claim ignorance.

Good luck all of you.

 

Yep, two wires completely sheared through apparently. All sorted in 30 mins and good as new.

 

Yep, two wires completely sheared through apparently. All sorted in 30 mins and good as new.

 

Blimey. Triumph need to get a grip on this. Do not release any more until mods have been carried out! This could be so damaging for what appears to be such a simple fix. Triumph are 100% culpable if they continue to release motorcycles with a known safety / reliability issue. STOP SELLING NOW & assist & support your dealerships !

 

I know mine was only rectified today, and it MIGHT recur, but it was obviously a simple job that only took 30 mins, so I have to say, whilst it clearly wasn't good, I don't think you would have a leg to stand on in trying to get a refund. It's an irritating but ultimately inconsequential and remedially fault.

 

If x2 wires have sheared due to overextension I.e. Wiring lom too short, then surely only a matter of time before the remainders have an issue? Common sense? Yes? Interesting, I look forward to hearing about your experiences in the future. Simple loom extension of all would fix once & for all

 

Yes, that's why they have issued a safety recall, to change the wiring loom.

 

Depends on what the issue actually is, Another manufacturer had similar issues caused by a cable tie being overtightened on the production line beaking wires at the steering head causing intermittent and complete engine shutdown.

Could be as simple as not fitting that restraint on the Loom !!

 

Unfortunately we lemmings are at the mercy of the motor industry. Ultimately we owners end up doing the remainder of the research & development. Cars & motorcycles.

 

I agree. The loom to the AC compressor on my Focus is now known as a recurring fault and mine was not spotted by my local stealer when it went in for a service just before the warranty ran out. B4stards didn't bother checking it and refused to help when I kicked up a stink two weeks later when I found the AC was not working. Never use Perry's Ford now out of principle - the robbing w4nkers. Shame as I really like the Ecoboost engine and the rest of the car is excellent.