New chain and sprockets in 12K?

I started getting some weird vibration on my 2013 America a few days before I went to France in June. A kind of pulsing that was most noticeable in 2nd at between 25-30 after which it smoothed out.

I took it to the dealers when I got back from France and they couldn't find anything wrong with it. It's just gone in for a 12k service and once again I complained about it. The dealers have now said it's the front sprocket and they have to change both sprockets and the chain and because they aren't warranty items it's going to cost £150. They at least agreed to bear the labour costs but say Triumph refuse to accept a warranty claim on chain and sprockets.

I pointed out that the chain has been cleaned and lubed every 300 miles or so and they agreed the chain was clean and well lubed and within the adjustment tolerances but Triumph wouldn't accept the claim. They say riding in the rain shortens the chain life and damages the sprockets as all the lube gets washed off!

Sounds like a load of bollox to me as I did 17,500 on my Tiger (a more powerful bike) with no issues at all and I rode in some of the heaviest rain storms I'd ever encountered on a bike.

I've tried to contact Triumph but was directed at an answerphone so I left a message.

Any comments? Anyone else had issues with sprockets apparently wearing so quickly?

Thanks :frown:

 

Update: Triumph came back to me and repeated what the dealer had told me that chain and sprockets were not warranty items. I agreed that wear and tear was expected on things like chains and sprockets but that the problem had started at 7.5k which I felt was unacceptable wear and tear. In the end they agreed that if the problem was cured by the new c & s they would sort it out with the dealer which I thought was a bit of a result. Five stars for Triumph :wink:

Mind you, if it doesn't cure the problem then it means something far more serious is going on in the engine ...... watch this space.

 

Interestingly the dealers reckoned it was the front sprocket and said the chain was OK, clean and well lubed but it became a matter of replacing the whole chain and sprocket set.

Nice to find out that Triumph does appear to respond positively though.

 

Hmm, a call from the dealer today... the chain and sprockets haven't cured the problem. It's not wheel bearings and they have to do more investigation....

Watch this space....

 

The alignment marks were spot on so unless Triumph somehow got those wrong I don't think that's the problem. In fact I don't think the chain has anything to do with it because pulling in the clutch stopped the vibration which makes me think it's a bearing problem perhaps.

 

Curiouser and curiouser. The dealer has taken out a couple of Americas he had in the show room and reckons they do the same.

I'll be trying the same thing next week....

As before, watch this space.

 

I never thought it was anything to do with the chain anyway!

At least they replaced the chain and sprockets for free. I'd expect at least 20k from a looked after chain, then again I'm not exactly the hardest rider .....

Latest update is that the dealer is now claiming "they all do that sir". I took one of their new Americas out and it didn't. Discussions are ongoing.