765 Cables And Clutch Switch Bent

I have a 2020 Street Triple RS and the other day, riding home, I noticed that my turn indicator would not go on and the menu screen would not switch. I had low fuel so I pulled into a gas station to fill up. After that, turned on, and it didn't crank, turned it off and on again, same thing. Could hear the fuel pump going. Noticed that none of the button on the left (turn signals and joystick menu control) or the right (Mode) button worked. Got my bike towed to the dealership where I purchased it from brand new which was nearby maybe a mile and a half give or take still cost $122 :-( Dealership called me next day, found issue with the cables crimp/bent, told them maybe it was the bar risers, but service guy said mechanic said couldn't be. Clutch switch needed to be replaced and there were bends in the wires for the joystick and turn signal buttons, etc. I went down to put a deposit for the clutch switch and he showed me and said when the bike is in the parked/locked position, the cable bends outward and said sitting in the position for a long time with heat could cause the bend. I park it in a covered patio and although it gets a bit of the afternoon sun it's not sitting all day in the sun. I don't ride it much, but if this is the case, there is a design flaw. Has anyone had this issue? Total for repair will be between $700 and $800. Do I have any grounds to be compensated by Triumph? I didn't take pictures, but I'll try to post later. Thanks for any info/comments! -Jon

 

Thanks for the comment. I called Triumph and the service person I spoke to (in the US service Dept) said to ask the dealership to send in a Goodwill Warranty Claim and in turn they will forward it to the UK to review. The Dealership wanted a confirmation from Triumph before they send in the claim. So I emailed [email protected] and the Service Consultant from the Dealership and waiting for a response.

 

Yes, I paid for them (the dealer) to install the risers and it was taking a while... I was waiting at the dealership for them to install and I was told it was tight. Now that the cables have become bent, they are back tracking and the mechanic that did the install is saying he never said that it was tight; albeit, everything was relayed to me from the mechanic through the service agent/consultant there. I can tell you that I waited about four hours for the risers alone and thought it would take about two to three hours for my oil change and the risers. The risers I purchased move the bars 1.5 inch up and 1 inch back. The current mechanic told the current service consultant that he has higher risers than mine with no problem. Yours and others feedback maybe confirming my suspicion about the stress on the wires. I did tell the service consultant during the install last year that if it is too difficult/tight, then do not need to install it. Thank you for your comment!

 

This is the bar risers I purchased on Amazon. I would've attempted the install myself, but two things, I don't have all the proper tools and I'm not familiar with motorcycles. I highlighted the last item in the product details to point out my unfamiliarity with motorcycles and entrusted the dealership to make that determination as they supposedly have mechanics qualified to work on Triumph motorcycles. However, I guess I should be wary since their in-house Triumph mechanic insisted that my dash was not a TFT display. Shame on Triumph for selling me a non-TFT dash and listing it on their specs online (yes being very sarcastic).

Rox Speed FX 3R-B17R-15M 1-1/2in. Barback Risers for 1-1/8in. Handlebars - Machine Finish
Product details
Color silver
Brand Rox Speed FX
Material Aluminum
Sport Motorcycling
Item Weight 1.01 Pounds

• Move the handlebars 1-1/2in. up and 1in. back or forward from the OEM position (can be installed facing either direction)
• Designed to work on any bike with a stock 1-1/8in. Fatbar, parallel OEM bar clamps and open mounting area
• Machined from 6061-T6 aircraft-grade billet aluminum
• Engraved Rox logo for a clean and understated factory look
• Always check and confirm that your machine has adequate cable and brake line length before installing handlebar risers

 

Unfortunately, there are multiple factors at work here. I already had it towed to the dealership, I didn't know what the issue was (they knocked off 2.5 hours of troubleshooting time in cost which took them 30 minutes), I didn't want to pay for a tow, but my brother-in-law may have been able to help me move it back home, it will take 3 to 4 weeks before they could get a new clutch switch, and I'm going on vacation in a couple weeks. But you bring up a very important thing, why can't they just solder on extra cable and save me money? I do know how to cut and solder electrical lines. Thanks for your comment, very enlightening! At this point, after everything is fixed, I'm taking it to someone else to take out the bar risers and put back the original bar clamp, it is a bit more comfortable with the risers, but I rather have that than breaking wires and a broken front brake cable!

 

Thank you for your reply. You and others have been so amazing and supportive. I should've posted this earlier, but I got a response back from Triumph and basically said it's up to the dealership whether or not to do the Goodwill warranty claim, which the dealership said will do. And, I just got called back from the service consultant and he said Triumph will only pay for the part, which I paid for already, so they'll "figure out" how to apply it to the service hours, but sounds like they reduced the cost, because he said I may have to pay only about $100 more, which means about $350 plus the $120 tow. It's probably going to be fixed, hopefully when I get back from my vacation. I would like to thank you again and everyone for the awesome responses. This forum is amazing and the people on it are amazing

 

Hi Everyone,
Sorry for this late post... everything happened so fast and then went on vacation for a couple weeks. The service manager wouldn't budge on charging me the service fee. I kept trying (reasonably, never raised my voice) to say that I got overwhelming response from this forum about the bar risers and the added stress it poses to the cable and everyone agrees. And, that getting long cables/rerouting wires will alleviate the issue. He insisted that this was not the case and said I should leave in the risers so I would be more comfortable while riding, but I couldn't hold him to guarantee that this would not happen again within a year, which was about the length of time this happened when I put in the bar risers. I even told him, that I probably could have done this own my own, but because I didn't have all the tools and the expertise to know if everything was done right, I put my trust in the dealaership. I also said again that I gave the dealership an out, saying that if it was too dificult, then just to put back the original bar clamp. He would not even reduce the service fee and I had to pay to replace the risers with the original clamp. The surprising thing was that the clutch switch came in on Oct. 24, but they didn't tell me (service rep was not working that day). I told the rep I knew because I saw my bike move (got a monimoto tracker - awesome BTW). So I had to take the original clamp down on Oct 25, my bike was ready on the 26th and I went on vacation and flew out on the 27th. I have conflicting opinions between the posts and two mechanics at this dealership, but with all these posts I am siding with this forum about the issue; but in the end, this leaves a little bit of a bad taste about the Triumph brand and I am a little hesitant to keep my 765. I really appreciate everyone's advice here and think that this Forum is awesome. Peace, everyone!