Bering Clothing Tran Am - Bikerheadz

Purchased a Bering Ballistik jacket and trousers, Tran Am / Bikerheadz are the concessionaires for this brand in the UK. The value of the purchase was over £700 and the product is advertised with a two / 4 year warranty. (Depends which site you visit)

The jacket is approximately 5 months old and has light use particularly over the summer months.

The stitching of the inner liner has failed exposing the flock within one of the sleeves.
I contacted my local dealer who in turn contacted Tran Am.

I have been advised that the liner needs to be sent back to the manufacturer in France for repair with a turn around of potentially six weeks.

That is six weeks in January without the jacket liner.I have verified this with Tran Am and it is their policy.

So I purchased a premium product that has failed with light use, provided proof of purchase and am expected to be without the item at precisely the time when it is required- January in the UK?

I would have hoped common sense and good customer service would prevail and the item be exchanged via the local dealer under the circumstances.

If you are considering quality bike kit that you can rely on look elsewhere as pragmatism, quality and customer service are not part of Berings tool kit.

 

Hi Freck -

To be honest that’s what I’m going to do. I just find it disappointing these days when companies have such a ‘computer says no’ attitude yet take a tidy sum for their goods and promise a comprehensive warranty.