Throttle body corrosion.

Nothing wrong with off topic....my tatty gt won best classic at a local bike show !!
Well it was pissing down

 

Touch of excess on mainstand there.... Bet that was a bugger to get back onto wheels only !

 

Well they are continuing to say that this is a cleaning issue......... This is their reply to my latest mail




> Message Received: Dec 12 2016, 09:45 AM
> From: "UK Aftersales Cases" <after.sales@triumph.co.uk>
> To:
> Cc:
> Subject: RE: Warranty manager
>
> Dear Mr Williams
>
> Unfortunately we are unable to supply internal contacts to our UK customers. We have to manage all customer concerns received here at the Triumph UK Subsidary in the correct manner.
>
> We have raised your concerns with your the factory regarding the tarnishing in your throttle bodies. This can be removed and the original finish restored by cleaning and then regular maintenance to keep them in good order.
>
> This is not something that Triumph Motorcycles Ltd cover under warranty and as such the original decision not to supply new throttle bodies remains the same.
>
> Kind Regards
> Triumph UK Subsidiary



My reply....

Ok fine...... I will be in touch with Charles Smart via normal post. I am not happy and feel that I am being fobbed off even more now that we have the winter weather.
This is NOT a "cleaning issue", this is an issue with poor quality materials used on an exposed part.
The issue arose in the SUMMER after around 300 miles covered, should have been reported to you by the supplying dealer at the first service.
The issue has been there almost from the 2nd week of ownership.
I am NOT a happy customer after spending almost £10000 on what is supposed to be a quality motorcycle.
Terry Williams


The saga continues.......

 

yep done that but surface is now pitted and its back within days, plus I an NOT taking the tank off on a regular basis to clean corrosion off something that should not have corroded within a couple of weeks

 

Unfortunately no hp on it was a savings job.
And yes, my local dealers demonstrator has the same corrosion.........

 

Below is an email sent to the head of warranty at Triumph UK


I am a new customer to Triumph, having purchased a T120 Black in June of this year.

I have an issue that has been reported to your warranty department on several occasions.

The problem is corrosion on the throttle bodies.

I feel that the response from customer service has been poor, and had blamed the issue on cleaning (or lack thereof)

The corrosion was first noted a coupe of weeks and around 300 miles into my ownership, and notified to the supplying dealer (Bill Smiths of Chester)

I was advised to bring it up at the first service. Please bear in mind that this is summer. I was asked by the person behind the desk there if I used the bike in the rain.....

I advised him not to go down that route otherwise I would reject the bike as unfit for purpose.

I spent almost £10000 on this motorcycle, not a small sum for me.

I look after my bikes well, keep them clean and serviced and have ridden somewhere in the region of 100000+ miles in the last 10 years.

My bikes are used at all times of year and in all weathers.

I find that the amount of corrosion keeps coming back, and is worse each time.

I can assure you it is NOT a cleaning issue.

I have mentioned it online, and have found other owners with the same problem both on the 1200cc Thruxton range and the T120. Also I have noticed the problem

on several demonstrators in Triumph dealerships on both models, and also on secondhand low mileage examples in other motorcycle dealers.....

Now as we are coming into winter proper, with salt on the roads even cleaning immediately when I get home, and (drying as best I can with the wet weather)

It is not enough to prevent the issue being back within a few days. The bike is normally kept in a garage about 200 yds from my home and as such if the weather is

really wet, I do not put the bike away until I can dry it properly as the garage is not heated, but well ventilated.

The registration number is DF16 ZGB, there are photographs on record with your customer service department.

I feel that Triumph as a brand is all about quality and style, but this is being let down by apparently inferior quality on some components.

I had an independent motorcycle shop examine the corrosion, and when they were told that Triumph customer service had said that it was "a cleaning issue" I was asked that if I wasn't cleaning the bike properly, why were no other components degrading in the same fashion?

If you require more photos, I am happy to oblige.

I feel that some of the major motorcycling magazines may be interested in this issue, and reserve my right to involve them and trading standards if necessary.

Thank you for your time,

Regards

Terry Williams






Your thoughts?

Terry