Triumph App Doesn't Record Free Rides

EllipticalAlex · Oct 18, 2024

Running in my speed triple so I'm just going for rides with no real destination. I start the app and the ride fine but when I return and press stop it gives the ride a name but when I press save it says it can't save it then loses the data. Do I need to be near the bike? Have the bike still turned on? I turn the bike off in the garage come in the house take my lid off then try to save the data.
Do I need to do all the phone stuff before turning the bike off...?

EllipticalAlex · Nov 18, 2024

Have tried numerous permutations at the end of the ride to get the app to record my free ride but it always says "invalid free ride". (I'm hoping that's not a judgement on my riding abilities). Everything else works perfectly....

Rob Yates · Feb 27, 2025 at 9:02 PM

I have exactly the same problem with the app asking if I want to save my free ride, which when I try to do do, it tells me it is invalid.
I also have to open the app to reconnect to the bike every time I stop, despite the app supposedly running in the background.
Having converted from BMW's excellent "connected ride" app, I find "My Triumph" really poor.
Love my Tiger 1200 GT Pro but detest the connectivity.