Triumph App Doesn't Record Free Rides

Running in my speed triple so I'm just going for rides with no real destination. I start the app and the ride fine but when I return and press stop it gives the ride a name but when I press save it says it can't save it then loses the data. Do I need to be near the bike? Have the bike still turned on? I turn the bike off in the garage come in the house take my lid off then try to save the data.
Do I need to do all the phone stuff before turning the bike off...?

 

Have tried numerous permutations at the end of the ride to get the app to record my free ride but it always says "invalid free ride". (I'm hoping that's not a judgement on my riding abilities). Everything else works perfectly....