Speed Twin Two Weeks Old And Needs A New Cluster Unit

Reject it.

 

Not sure of the the law. Try citizens advice?

I’d not be happy to keep something that has already gone wrong with a problem they can’t resolve.

The dealership should be bending over backwards to keep your experience sweet.

Really sorry you aren’t enjoying ur new bike.

I am sure there are rules about returning stuff if not fit for purpose etc. I fully understand why the dealership will try to fob you off. Is there a head office you can speak to? Talk to Triumph too. Get cross.

 

Without a doubt - reject it - dealer will try to cajole you not to but stick to your guns. It’s their problem - not yours. Once had a new Beemer GS which was a total lemon and regretted not demanding a swap - several batteries and bolts dropping off over a year changed to a different bike. It happens.

 

Jason A
Welcome to the family. Sorry we meet under this cloud. But your right to reject the bike or ask for a replacement as the item is unfit for purpose and does not comply with road safety regs and mot inspections. Trading Standards will support you here as you are being messed around by both the dealer and Triumph. Hope you do stay with the forum here as this is a great place and inmates who care.
Joe.

 

@Jason a - Any joy on this?

 

Take it back, sounds like they are just running down the clock so you cant take it back, dont muckabout just take it back. Any dealer that starts this sort of crap should not be relied on and besides the bike is not roadworthy and cannot be ridden until the problem is fixed.

ack

 

A fault can occur on any product no matter how careful manufactured it is and it sounds like you just got unlucky. It does seem like the dealers fault finding skills are the problem. Personally I'd let them replace the cluster and if that doesn't fix it then I'd want them to take it back.