Duff Electrics

Redmist
A real bummer. Hope they get you sorted soon. Think i would be telling Triumph the bike is unfit for purpose and either fix or refund my money or replace.
Joe.

 

Hi Redmist sorry to hear of your problems, it is unusual for the regulator/rectifier to go after such a short mileage, however that is not your problem it lies with your dealer and it sounds like they are not that good with the customer care. In your position I would insist on a courtesy bike and not be fobbed off, the dealer may come up with all sorts of reasons/excuses as to why they can't supply you with a courtesy bike, stand your ground and be forceful but not aggressive as that gets a person nowhere. I find it frustrating that there are dealers like this, I have experienced appalling service myself from some dealerships and none of us should put up with this, I'm not sure who your Triumph Dealer is in your part of the country. Keep the forum updated on your progress.

 

Hi Redmist, he is not telling you the truth, firstly why has he no loan bikes available, the excuse for Covid if false, my local Triumph Dealer supplies loan bikes, they also have demonstrator bikes to take out. the Triumph factory has not been closed, some staff had been furloughed although they are back now, the factory no longer produces the majority of motorcycles. Here’s a break down of where current production takes place. 85% of all Triumph motorcycles are now built at their 3 Thailand facilities. 8.5% are assembled at their Brazilian facility and the remaining 6.5% (TFC models) are built at one of the Hinckley plants. All research and design remain at Hinckley. There has been a large demand for containers worldwide and hence a shortage, the motorcycles are shipped back to to the Triumph Factory for distribution, hence there has been a delay in supplying new machines to the dealer network. The information I am giving you is absolutely 100% correct. Team Roberts have treated some customers appallingly. Contact Triumph direct and open up a grievance, you can do this online and you will receive a reference number whilst they look into matters. Go back to Team Roberts and inform them that what you have been told is at variance with other Triumph Dealers and that you are requesting a loan bike. My car was in for a warranty issue last week and the supplying dealer gave me a courtesy car for the week whilst they carried out the work. I was in fact visiting my local Triumph Dealer on Friday (yesterday) to pick up an ex demonstrator for my son that I had bought, a guy was taking out a demo Tiger for a test ride as I was completing the paperwork. Team Roberts should hang their heads in shame, they are quick enough to take peoples hard earned money but not so quick at a satisfactory turn around for some customers. Keep the forum posted on what happens and good luck.

 

Write a letter of complaint to the head office.
Can’t harm to let them know how you have been treated tbh.

 

Hi Redmist, it's appalling service you have received. Write a letter of complaint addressed to Mandy Melony Roberts, she is the company secretary and Managing Director, also responsible for filing the companies accounts. I have attached a PDF from companies house stating that a Christopher Paul Craig was made a director on the 09/04/2021. There are a number of Directors, however Mandy Roberts appears to be the one to write a formal complaint. Over the years Team Roberts have had issues with a number of banks who have entered into disputes against them. Unfortunately Team Roberts are more about profits than genuine customer care. I think more forum members should use the "Dealer And Workshop Reviews" to inform members of both good and bad service, people can then make a more informed decision as to whom they decide to do business with when spending our hard earned money. If you are on Linkedin you can contact Mandy Roberts through that, it's powerful as a tool as others can see the message you post, and more importantly the response to you. Keep the forum updated and good luck.

 

When I was at the dealer buying my Scrambler I told the service manager of the electronic woes I had with a 1971 Triumph Spitfire I owned in the 80's, and the cursed Lucas Electronics it was equipped with (here in the United States we joke that the reason the British drink warm beer is because their refrigerators are made by Lucas, and we refer to Lucas as "The Prince of Darkness"). The service manager swore on all he held Holy that the electronic issues previously associated with the Triumph moniker have all been put to rest. While thus far I've enjoyed just under 14,000 trouble-free miles on my Scrambler your post is not encouraging. Here's hoping that it's merely a fluke and it gets ironed-out sooner than later.

 

Prince of Darkness, did he partner up with Wonder Woman, or was it Batman I can't remember