BLD Nightmare ...is it just me?

Hi thanks for the reply.

Had a letter from Swinton (the broker) within 5 days of logging a complaint. They have basically said it's not their problem. Which for me is a good thing as it saves me having to give them the full 8 weeks to reply before I contact the Ombudsman.

Zenith the underwriter have said that any losses such as cost of phone calls and loss of earnings due to lack of transport e.t.c need to be claimed back through Swinton including the fact that my bike has been parked up for two months. So the complaint procedure was started with them today.

BLD are finally delivering the bike to me after speaking to Stuart Dobson (Operations Director) he did offer to deliver it last night I told him I wouldn't be finishing until 19/20:00 he said that wasn't a problem it was (the Birmingham workshop manager) "Martin's fuck up and if that's the time you want it delivered he will be there". But having checked the weather I chose Friday so that when they deliver it I can go over it with a fine tooth comb before I sign a single piece of paper.

Staying power is something I am not lacking and that backed up with stubbornness which is not one of my better qualities but sometimes it does come in handy and should see me through to the end.

Definitely changing Insurance companies hopefully after they have added back the two months I'm owed and maybe one extra as a good will gesture.

 

She is back looking as beautiful as ever ...got her home after the 15 minute ride home from work turned into an hour and a half. Checked the fluids and they'd overfilled the oil which was right to the top of the dipstick above the hatch marked area drained it (possibly 250mls). Took her out for another short ride and now something seems to be rattling near the exhaust so I'll investigate that this morning.

Swinton as I've said were very helpful they replied quite quickly in regards to my complaint and said its nothing to do with them. Next step = Ombudsman.

Stuart Dobson of BLD has given me a £100 store credit which I've already spent ...thought I'd do that before continuing with the complaint.

Haven't heard anything back from Zenith yet.

Will I get compensated for the 17 days at double time that I've missed out on ...? Probably not but I'm going to be pushing for something.

All I can say is I am just very very happy to have her back.

 

I won't be claiming compensation from BLD it will be from Zenith ...currently dealing with it now. I accepted the £100 from BLD as an apology for their poor service only and this was explained in the emails I exchanged. I made it clear that it was in no way to cover any additional losses I had incurred due to lack of transport or having to chase people up.