I hope I have uploaded this properly - we shall see. Basically I was giving my Sport a good going over prior to going touring and I realised that the area on the cylinder block, behind the headers was very grubby - understandable as it is a bar steward to get at. I persevered however and to my surprise found I was removing not only dirt but also flaking paint. Hopefully this will show up in the photo. I ride in all weathers all year and the bike is still in warranty. Each autumn it gets given the all year biker treatment and I also give it regular doses of acf 50 after hosing it down but I will confess I am not anally retentive when it comes to cleaning. So, advice please. Do I; a) talk to the dealer re a warranty claim. b) spray with high temperature paint. c) ignore it d) see if AYBikers warranty is any good. e) buy a Honda?
Straight back to the dealers if it’s in warranty, same if it isn’t, might be like banging your head against the wall but most bikers have a thick skull. They might just put it down to normal wear and tear. It’s up to you how hard you fight but have a search for corrosion issues, in one of the threads someone has put up a good example of the sort of letter to write. Good luck
I had paint peeling on my rear rim, this fortunately was covered under warranty and I received a new rim. It be interesting to see how they handle your situation but definitely go back to the dealership first.
If instead of fighting warranty claims to save themselves money and driving their customers away in the process, Triumph would perhaps be better off phosphating all the parts that seem to corrode because of shoddy paintwork. It's a chemical conversion rather than a painting process so it's more difficult to screw up, and isn't subject to atmospheric variations since it can be done in an immersion tank. It forms a surface finish that is highly resistant to corrosion. Only trouble is that I think it only comes in black.... But that won't be a problem to me or many others. The alternative would be Cerakoting the parts. Tougher than paint, but I get the feeling that Triumph's woes in terms of corroding componentry is one of quality control and surface preparation (or lack thereof) rather than paint thickness. Providing a thin layer is complete and bonded properly to the surface it is on, there shouldn't be an issue with corrosion since it is only the bit nearest the surface that provides the corrosion resistance.
Not acceptable standards, one reason why I sold my America (especially after using ACF50) I would go for option W as I don't think you will have any joy with Triumph. Good luck and I hope it goes well.
Am having same issue with my 2016 Street Twin. I claimed within 2-yr warranty. Bevans in Cardiff said Triumph were blaming me for not maintaining it properly, even though I told them specifically that I do - regular washing and treatment esp after a ride on gritted roads.
I would have a fit if any of my Triumphs started corroding like that. It definitely looks as if the coating is not fit for purpose. Definitely should not be your problem imo. If it was mine and that's their attitude it would be the last they saw of me. 2016 and it looks like that? Come on Triumph!!!
I feel for you Andrew honestly I would be extremely disappointed. The amount of effort and time it would take to fix that properly is a mammoth task. I know the climate conditions your side is a lot different to here but still that to me points to an underlying problem and not a matter of not taking proper care.
I wash with cold water and a little soap- can’t remember the make - then spray liberally with Scottoiler fs365. I’ve even washed it in the dark rather than put away covered in salt.
Take it straight back to the supplying dealer. Whichever way you look at it the engine coating is not fit for purpose, sale of goods act states this clearly so use this in your argument but be nice i.e. Play them at their own game. This is the reason that I got rid of my Triumph. The attitude of the Triumph dealer (they are all like that sir!) was also a major factor. Hope you get sorted but don't take any shit! They are liable under the sale of goods act. Good luck, Cheers, Pete
Well this has been a real pain. Dealer sent photos to Triumph but I have heard nothing and he was not hopeful. I would not mind so much if it was a make known for shoddy finishes - Suzuki for eg but in fact I have only seen this kind of issue on a couple of BMWs i have owned. This, and a quote of nearly £700 for a 12,000 mile service are making me seriously consider the bike's long term future which is a real shame as it is undoubtedly the best bike to ride I have ever owned.
I have already requested Triumph's reply to the dealership. When I complained I specifically pointed out that I wash with care. No-one even contacted me to enquire how I maintained the bike. Obviously just a fobbing off exercise. And it is the dealer I'll pursue, they're the ones who sold the bike and therefore liable under consumer law. Thanks everyone!
Sign up with ‘which’ magazine for a £1. They’ve got some serious clout, better than citizens advice. They were behind the VW emissions scandal. They really go to town on manufacturers not pulling their weight! They would be interested in doing a ‘picture story ‘ on that!! Have a serious think of what I’ve just said and posted!!!!!!
Not a bad idea, thanks. I'm also a journalist and well connected to media colleagues in South Wales, should the need arise. And news goes a bit thin in the summer.
That is absolutely shocking on a virtually new bike. I had a 2004 Bonneville, which the previous owner left outside his house and at work uncovered in all weathers ( and wasn't particularly fastidious about cleaning it either) and it looked like a showroom bike compared to that!
