765 Not Happy

I would be demanding a courtesy bike at the least.
I believe you would be in your rights to ask for a refund should you choose.

 

Three weeks is too long. I would tell them in writing 'fix it in 7 days or give me a replacement' and copy it to Triumph.

 

Good luck, hope you get a good result and your new bike back to enjoy the rest of the summer.

 

Hi

That is not good service in my mind.

I think you have every rite to give then stick

I would go direct to Triumph, I have spoken to a guy called Lee who was very helpful.

Good luck

 

Triumph have diagnostic equipment and trained staff so it should only take a mater of minutes to diagnose a problem

 

Just be clear you have rights under the Sale of Goods Act to reject goods 'within a reasonable time' which are 'not of merchantable quality'. You can seek replacement or a total refund if they cannot effect an expeditious total repair. This covers the dealer. You also have (at least) a 12 month warranty against the manufacturer.

No ifs and buts, if it won't start so soon into your ownership you are well within your rights to demand repair or replacement. Seven days is more than reasonable given time already elapsed.

Do not get angry but be very firm and commit anything relevant to hard copy or email. Make it clear you are setting the clock ticking and will not be strung along.

 

And then you get aboard, it fires up, you move off and suddenly all is forgotten, all is forgiven. A smile develops, the traction control kicks in to curb your renewed enthusiasm and life is good.....

 

I'm afraid it doesn't work like that had the same with a speed triple "r" wasn't right wasn't happy triumph backed down replaced it with a fully loaded "s" but 1400 miles later she got sold ruined the new bike (£12,000)experience

 

Well I guess you wont use them come service time!!

 

Are you 'east' or 'west'?

 

Fairy Nuff!

 

Good luck, I hope it doesn't give you any issues and you can enjoy it as you intended.