Featured Credit Where Credit's Due!!

So my story. I bought a new 1200 RS last year (after much deliberation) after having loved the 1050RS I'd had previously.

I had a shocking start to my Triumph experience with a dented tank on collection so had to wait two months for a replacement, a seat that had to be replaced on warranty, bolts coming undone, the dreaded "low oil pressure warning" and then the final straw which was a complete shut down (mid corner!!) which nearly had me off. The bike went back to the dealer to be told that the low oil warning was just a known issue that Triumph was working on and that effectively there was nothing that could be done!!

So that was the end of my Triumph experience as far as I was concerned. I emailed Tim Bloor (yes I really was that pi$$ed off!), told him exactly what I thought of his bikes and booked a test ride on a new Tuono. I assumed that would be that.

Then this happened. I had an email, text and call from the Director of operations imploring me to stick with the brand, it wasn't the experience they would want and that he would personally arrange for everything to be sorted. I was genuinely shocked as I'd just wanted a rant before binning the bike off.

Anyway, after some back and forth, I decided to take him up soon his offer. 24 hours later a truck turned up at my door, they collected the bike, took it back to Hinkley and performed the following:

• ECM status report to check existing software installed
• Tyre pressures set and chain lube
• 17 mile road test to confirm oil pressure light fault, light came on after 10 miles.
• Chassis control unit software updated to the latest version which was released to resolve false flagging of the oil pressure light
• A new Triumph Shift assist unit fitted to alleviate any concerns raised with this occasionally not working
• A new RH Switchcube/Kill switch fitted to alleviate any concerns raised with the bike cutting out.
• A new battery fitted to the smart key to alleviate any concerns raised with the key occasionally not working
• Road tested for a further 17 miles to confirm all concerns that you have raised/experienced are now resolved.
• Bike refuelled to replace fuel used during road testing.
• Service bulletin SB600 for an upgraded detent spring on the gear selection behind the clutch and safety recall
  
• Service bulletin SB605 for a cooling fan heat shield to be fitted on the back of the radiator fan along with a change to keep the cooling fan running for a short period after turning the bike off to aid the cooling down of the motorcycle.

Another 24 hours later and the bike was returned and back in my garage!!!

I've got to say in 35 years of biking I've never come across customer service like it. I actually felt like a valued customer and not just a number on a spreadsheet. Most importantly, my bike is back and running properly and I'm 100% committed to staying with the brand.

 

Excellent.
Back in 2019 I needed/wanted a new rearwheel at the 500 mile service when I changed tyres.
No issue whatsoever, wheel exchanged.

 

Glad you got sorted to your satisfaction and yes credit to them, but gotta say a whole lot of issues that could and should of been avoidable before they took your hard earned money.

 

Very true and funnily enough that was a large part of my rant to Nick Bloor. It felt like I was being used as a tester!

 

Great eventual result!

 

Not an experience quite like yours, and not the fault of the brand, but the dealership.

I bought a brand new John Deere zero turn mower a couple years back. I got a John Deer hat, T shirt and key chain. When I picked up the Speedmaster I asked "What, no Triumph bling since I just dropped all this coin here?"
I got a key chain.

 

I hope they extended your warranty free of charge as well ………

 

Hello All... I had a similar experience ...... Briefly some theiving bastxxd tried to steal my 865 cfi Bonnie... They only managed to trash the ign barrell. This was last Oct.....Fowlers Bristol told me a new lock assembly wouldnt be available till end Feb 2023 !!! 4 Moths off the road....
I e-mailed Nick Bloor , with a not impressed letter regarding Triumph parts availabity , for such a 'regular' part .
I then had a e-mail from a chap called Carl at Triumph aftersales.... He quoted a Global supply issue , but would work hard on my behalf and remain in touch with any updates ..... He sourced the part and mailed FOC ......( I made a donation in leiu to Wilts Air Ambulance ) .
This restored my faith in the Triumph 'brand' .....and if u have a genuine gripe it is worth letting 'the Boss' know......
Safe riding to all. Robin

 

Unfortunately this is not uncommon across the industry as the buyer becomes the beta tester for the manufacturer with bikes getting ever more electonically complicated with sensors for just about everything now. The important thing is how the customer is then dealt with and its unfortunate you had to go to the top to get a resolution, something the dealer should have sorted for you. BUT.... you got there in the end and it's a lesson to us all not to tollerate poor service from the dealer and to go higher up the food chain if you're not happy. I hope this is the end of your poor experience now and you can finally enjoy your bike

 

Awesome story and glad you got the happy ending too.

 

When I bought my Street Triple in late 21 not only did I get 10% off of list without a murmur, just showed what another dealer was offering 100 miles away, I received a very nice backpack that was listed at about £50 at the time.

 

Good work. I got the back pack as well but didn’t get the 10% unfortunately!

 

I took my '22 RS in 3 weeks ago and just got it back, all 5 recalls done at once: re-torque engine cover, re-torque some rear wheels bolts, replace exhaust servo cover, shift detent something (this was news to me I knew the others though), and the fan heat shield. Sadly my bike boiled over last year, I'm not sure if it's sipping coolant or just needed to be refilled, as I filled the reservoir twice so far. Just checked, reservoir is almost half full, so that's a good sign!

 

Bloody hell, you had me worried so I checked on the government website and found none for my 2021 R. I had expected more than yours because it’s older.

 

Aren't the UK '21 and US '22 the same bike? Maybe your dealer took care of things if you've had a service visit or two.