Thruxton R Barrel Fault Hairline Crack Or Porosity Leaking Coolant

Not sure I understand the question. I was just quoting Triumph's own commitment to buyers of approved used bikes.

Edit: Ah, got you. Sorry, didn’t check.

 

Hi timboo, immaterial of what Blade say a machine must be "fit for purpose", don't loose hope, insist they remedy the fault, and that you intend to make a formal complaint to Triumph direct. If still no satisfaction I can talk you through a course of action that most certainly will not go in Blade's favour, dealers like Blade and Total Triumph infuriate me with their extremely poor customer service when things go wrong. I have nothing but praise for my local Triumph dealer, I wrote to Triumph direct to commend them, stating that more of their dealers need to aspire to the same high standards. Sadly there are still a small number of Triumph dealerships who's sole interest is financial gain, to the detriment of paying customers, those minority dealers are exceptional with the right talk when customers are buying machines, clothing and parts, as mentioned they show their true colours when things go wrong. Ride safe all from an ageing Rocker.

 

One other question to ask mate is how many miles have been put on it since your purchase as again that could be used as some evidence on your side that despite the time delay it has hardly been used.

 

HEAR, HEAR and AMEN to all of that!

It's easy to lose the wider perspective when something like this smacks you in the face and begins to look frighteningly, frustratingly expensive in financial and time costs.

Try to keep in mind that, as bad as it is for you personally (and I'm NOT trying to diminish ANY aspect of that) it is, I suspect, a relatively uncommon occurrence. Triumph must have produced many thousands of Thruxtons and, whilst we might hear occasional stories of poor quality finishes; poorly fitted or manufactured parts and even defects we don't really hear that many tales of porous castings of vital engine components. Doesn't help you as the 'victim' in this case and your perspective is, understandably, rather more important than the wider one here but there seem to be people here willing to help and advise with great experience of consumer rights so I'm optimistic that the outcome will be positive for you personally and for Triumph corporately.

Keep the faith - at least a little bit longer.

 

Hi timboo, have a look at companies house records (freely available) for Blade Motorcycles, 2 current directors have other company directorships, some chequered history, they are also involved in car leasing and sales. I am perplexed as to why Triumph with a global footprint do not do stringent background checks on directors and their history, including a DBS request. I am pleased you have contacted Triumph and this should move things along fairly quickly.

 

I'm surprised that Triumph aren't more sympathetic about your problem.
The cylinder block is a non service item that would normally last the entire life of the engine.
Unless the leak has been caused by an impact (which would be obvious) the fault can only be due to a manufacturing defect.
The dealer sounds like they've got no interest but it may be worth pointing out that a court case (which they would probably lose on the basis of unsuitable for the purpose supplied) would do their reputation great harm.
You would have to obtain an expert witness report to substantiate your claim which shouldn't be a problem and you should be able to use the Small Claims Court system which doesn't cost much.

 

My buddy has a new 2022 900 and he had the EXACT same coolant leak on his l\h cylinder.. He pointed it out to me by inserting Q tips between the cylinder fins and sure enough the green liquid was on the end of it....The local dealer changed the whole barrell under warranty. EvidentlyTriumph has a coolant casting problem but how could this happen on both the 900 and the 1200.

 

If you paid £100 or more for any part of the bike with your credit card, you can get your money back through them. I did this with a car a few years ago.

 

I had a similar problem with Triumph a few years ago. I engaged them through email over a period of time and in the end I asked for my money back as the bike did not meet the sale of goods act. Thriumph quickly pointed out that my contract was with the dealer and therefore needed to address my complaint with them.
Don't give up, and good luck with getting a resolution.

 

Nope, I got my money back and put it down on a tiger sport 1050. In many ways it is a better bike than the one I gave them back.