Accessory’s Voucher

Dan G · Aug 21, 2020

Hi Guys

has anyone else had problems trying to use there voucher given to them when they purchased a new bike?

ive been trying to buy a jacket with mine from the dealer for over a month, they never call me back and have said on a couple of occasions that they need to speak to the manager as they have problems with the vouchers?? Then nothing till I ring back then I get the same grief.

I know you can only use them at the selling dealers and that’s who I’ve been trying to buy the jacket from

MadMrB · Aug 21, 2020

Send them a polite but firm email, but be quite clear that this is not the professional manner you expect from a Triumph authorised dealer, and state that you feel you have been missled with the voucher offer - copy in [email protected] on the email.

I was having issues recently with a dealer suppliying parts, tried calling and emailing them several times and got nowhere, untill I copied in [email protected], and then within an hour I had an email from Triumph, followed by one from the dealer and the issue was resolved pronto

Dan G · Aug 21, 2020

MadMrB said: ↑

Send them a polite but firm email, but be quite clear that this is not the professional manner you expect from a Triumph authorised dealer, and state that you feel you have been missled with the voucher offer - copy in [email protected] on the email.

I was having issues recently with a dealer suppliying parts, tried calling and emailing them several times and got nowhere, untill I copied in [email protected], and then within an hour I had an email from Triumph, followed by one from the dealer and the issue was resolved pronto
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I have just done that thanks for your advise