Poor Service Or Difficult Times

Discussion in 'Dealers & Workshop Reviews' started by destination, Jun 10, 2020.

  1. destination

    destination Member

    May 12, 2017
    34
    18
    leicestershire
    I took my 1 year old speed twin in for its annual service normally the dealer would give it a wash as a non chargable part of the service,


    It wasn’t until I got home I realised it hadn’t been washed I emailed the dealer and this is there reply



    Good evening , yes we would normally have conducted a service wash on your bike however we have only brought back minimal staff as you may have noticed when you popped in today therefore it's currently impossible for us to wash bikes at the moment,

    Service washes are not a chargeable part of the service when we do it, it's just something we have always tried to do to separate us from other dealers.

    I apologise as I should have mentioned it today when you pick your bike up for which I'm sorry that's why admitted to do this.


    I think I should have been told when I booked it in or when I dropped the bike off what do you all think ?
     
    • Agree Agree x 1
    • Disagree Disagree x 1
  2. MadMrB

    MadMrB Elite Member

    Dec 24, 2018
    3,562
    800
    Northamptonshire, UK
    To be honest I'd rather wash my own bike. I've always understood that washing cars/bikes during service is complimentary and at their discretion, so I wouldn't be bothered in the slightest :)
     
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  3. stevethegoolie

    stevethegoolie Elite Member

    Oct 16, 2014
    2,454
    800
    East Riding of Yorkshire
    Wot he said!:)
     
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  4. joe mc donald

    Subscriber

    Dec 26, 2014
    14,438
    1,000
    slough / burnham
    Yes always wash my own bike. And think the dealer was being honest and fair.
    Regards
    Joe.
     
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  5. Streetgirl675

    Streetgirl675 ...otherwise known as Streetgirl765

    Dec 19, 2019
    1,075
    643
    Cheshire
    No big deal really. Its complimentary so I don’t really think they need to tell you? Exceptional times mean things are not always possible.
     
    • Agree Agree x 6
  6. MyEvilTwin

    MyEvilTwin Well-Known Member

    Mar 14, 2020
    271
    63
    Sugartown Cabaret
    Frankly it was a blessing in disguise. You just save yourself from swirl marks in the clearcoat from the rag they leave in the never changed wash bucket that their porter loves to use.: unamused:
     
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  7. Rspete

    Rspete Elite Member

    Jun 17, 2018
    1,794
    743
    Durham
    Wash the bike yourself you lazy sod and stop twisting :joy::joy::kissing_heart:

    Not a chance I'd let them wash mine, they're hardly going to have the same attention to detail as I do and I bet they don't throw the drying towel away if they dropped it on the floor covered in grit. :cool:
     
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  8. steve lovatt

    steve lovatt Something else

    May 12, 2014
    9,218
    1,000
    North Yorkshire
    Don't think my bikes have ever been washed after a service. No big deal :D
     
    • Agree Agree x 1
  9. Gyp

    Gyp Well-Known Member

    May 13, 2020
    391
    63
    United Kingdom
    My vehicles only occasionally get washed after a service and, while it's a nice touch and theoretically "free", I'd rather they left it dirty and charged me less
     
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  10. Helmut Visor

    Helmut Visor Only dead fish go with the flow
    Subscriber

    Oct 3, 2018
    6,279
    1,000
    Three Counties
    I think they did right and there's no reason to get upset about not getting something that you don't pay for in the first place :rolleyes::rolleyes:
    Having said that my disappointment would be that the bike wouldn't get its annual clean :(:(
     
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  11. Steve Hill

    Steve Hill Senior Member

    Dec 26, 2019
    557
    193
    Somerset
    Not something I would have worried about as it's complimentary. My dealer always washes my bike when it's serviced but I wouldn't care if it didn't happen.
     
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  12. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,640
    1,000
    North West England
    I wouldn't worry about it mate.
     
    • Agree Agree x 2
  13. bob1

    bob1 Noble Member

    Mar 12, 2018
    410
    313
    Somerset
    what do i think. i think your moaning about something and nothing if your that bothered just wash it your self
     
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  14. Ducatitotriumph

    Ducatitotriumph Crème de la Crème

    Apr 25, 2019
    2,181
    1,000
    Rothwell
    #14 Ducatitotriumph, Jun 11, 2020
    Last edited: Jun 11, 2020
    I think that they are being totally reasonable and fair tbh.
    If you had have asked and they had said no, would you have been happy then or have walked away unhappy?
    The are apologising with a fair reason imo.
    I've just been to webbs (in peterborough) to get the shift assist switched on (£40 as i found it for 210 online and fitted it myself) and they were short staffed and couldn't wash bikes. No worries.
     
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  15. Theo88

    Theo88 Well-Known Member

    Aug 13, 2018
    18
    53
    London
    I think that they deserve a bit of a break, they are clearly trying to do their best with lower than usual staff levels and the wash is complimentary like you said. I don't really understand what you achieved by sending them what was probably a bit of a shitty email?
     
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  16. bob1

    bob1 Noble Member

    Mar 12, 2018
    410
    313
    Somerset
    you say the dealer was being honest and fair yet you agree with the op
     
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  17. destination

    destination Member

    May 12, 2017
    34
    18
    leicestershire
    for your information this is my email

    Hi just wondered should my service have included a wash of the bike

    if you think that is shitty tough
     
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  18. joe mc donald

    Subscriber

    Dec 26, 2014
    14,438
    1,000
    slough / burnham
    Bob1
    I agree with everything and everyone usually then I don't have to explain my reasons.
    Regards
    Joe.
     
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  19. joe mc donald

    Subscriber

    Dec 26, 2014
    14,438
    1,000
    slough / burnham
    Dozers Dad
    You just beat me to that answer. You know me to well. Going to have to change my ways. Funny Tracy always tells me can't you ever disagree with your mates.
    Regards
    Joe.
     
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  20. joe mc donald

    Subscriber

    Dec 26, 2014
    14,438
    1,000
    slough / burnham
    And I didn't read the dipstick bit but you are probably right again. That used to be my password at work about two years ago. And you really do know me to well. Just glad you are my hero.
    Regards
    Joe.
     
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