Hi there guys, Hope you can help me or point me in the right direction. I'm a 'born again' biker and the proud owner of a 2014 Street Triple ABS (test rode one middle of May and just had to have it). Now I find a couple of problems with it that the dealers say they've never come across before. 1) when in neutral at lights and the bike is moved a bit (eg to talk to companion) I can't knock it into first or second without rocking it (very awkward when you want to go and have traffic behind you!!). 2) sometimes I get a false neutral, again very annoying. I never had problems like with the bike I traded in. The dealers fitted short Triumph adjustable levers and they say the clutch lever needs to be furthest away from the bar. I'll give it a try but... Sorry for the length but anyone experienced problems with their Striples?
Hi nutkins welcome in! A big hello all the way from dublin!if u want my 2cents worth!if u got it from a dealer bring the bike back and tell them to ring U when its working perfect ,caus U should have no issues with a 2014 bike.
Yeah what the dubliner says, and what's the point in adjustable levers if you can't adjust them?? I got cheapy Chinese ones and I can have them on any adjustment. Take it back and get them to sort your clutch/gearbox out! welcome in by the way!!and welcome back to biking
Hi Squirrel and welcome in. Sorry to hear about your troubles with your new toy - back to where you bought it I would say.
Thanks guys, you're great. I have took it back last Thursday and they said they've never come across the problem before. Maybe cos I'm female they're fobbing me off??? It's the main Triumph dealers in Norfolk. I know it's not 'me' as in two years of riding I've not had this issue before.
For me if someone said "We've never come across this before" - I would be saying well you have now! Please fix it.
Did you have the bike from new? As well as running the engine in you need to use the gearbox as well.Plenty of gear changes for the first 1000 miles or so will make for a better gearbox. I'm sure the dealer has done it but check the chain is adjusted properly.As soon as my chain gets a bit slack the gears get less positive. I take it the dealer has checked the selector. Good luck
H.T. Is rite remember the tree R's when u buy something that's not working properly.Repair,replace or refund!thats UR legal rite!
Guys, Sorry for not replying earlier, I was out on the bike all day yesterday. Yes Half Ton, I bought it from a dealers, and it was Lings at Watton. It was the demo model, had done 707 miles when I bought it 15th May and I've now clocked it to nearly 3,400 miles. They checked the chain and it was OK. Spoke to this ex-DAS instructor yesterday (who also happens to own a Triumph) and he said it could be the selector. I will take it back again to them on Tuesday to sort out - if they 'can't' then I'm seriously thinking of swapping it - although I love it I'm getting wary now of stopping at lights/junctions, have to keep it in gear or daren't move it. Thanks Gary94 - I'll remember the three R's.
Hi Nutkins, as you have the time before seeing the garage it might be an an idea to do any or all of the following: 1. Write down in detail what the fault is and how/when it happens - you can then give a copy of this to the garage. Protects you from getting flustered if they try to tell you there is no fault. It is also proof that you explained the situation clearly, calmly and when. 2. Prepare a letter to the Triumph bosses at Hinkley explaining the problem in detail and that the supplying garage has denied there is a problem and are insinuating that it is your fault. Take a copy with you and if the garage don't want to help, show them a copy. 3. Draft a letter as in No. 2 but addressed to your local Citizens Advice Bureau - have a copy of this with you when you go to the garage. Show the garage a copy to illustrate that you mean business. 4. Draft a fictitious letter as in No.2 but addressed to the most well-known firm of solicitors in your area and have a copy with you. Have a copy with you and use as necessary to illustrate that you mean business and know your rights under the UK consumer laws. The above preparation (30 mins tops) is intended to help you feel strong when you go into 'battle' with the garage. Document very carefully the garage replies. The very best of luck, hope you get it sorted.
Be brave and good luck Nutkins, we have all had problems, last one took me 6 months and eventually a carefully drafted letter to the Managing Director (UK) of a Japanese Manufacturer after dealers and Customer Services had been exhausted to no avail . Along the way I made sure I did everything by the book. I won and won hansomely. As Big Lad says (Yo Big Fella) preparation and execution. Try not to feel less than, be firm and courteous making it plain your up for whatever it takes. All along the way I was given the party line, but I knew a letter is hard copy and somebody has to do something to make it all go away, it's finding that somebody to do it. I quoted their "Mission Statement" and then a "Reality Statement".
Thanks Big Lad and Recycled Rocker. I was out nearly all day yesterday and didn't get a chance to see your replies until this morning, too late to 'write' letters. I went earlier this morning to dealers and politely but firmly told Ben I wanted to book the bike in. Ben took it for a test ride and didn't find anything wrong with it (what a surprise). The problem with my false neutrals (my previous two bikes were Hondas) he said, was that I needed to keep the revs up before changing up to 2nd gear. The other problem he couldn't replicate - so I showed him. Ignition on, stationary in neutral bike moves an inch (say at lights/junctions/traffic) and it won't engage in 1st, or 2nd for that matter, but keeps going back to neutral. He said to keep foot down on gear and let out clutch until you hear a click and it's engaged (is that slipping the clutch?) or, to keep it engaged in 1st gear. He's against me doing clutchless upshifts as "it will eventually damage the gearbox". I'm ringing them tomorrow to find out what the guarantee is as it's not included in any paperwork. I'm going away Thursday for a long weekend, on the bike, will make a note of any problems then next week I'm going back with a biker friend and if no joy methinks it'll be the letters. I'm just cheesed off with my ex-demo "new" bike.