Two Wheels In Edinburgh

Hi.
So I was at my work today and this guy comes in and takes a Thruxton out for a TD. Hes on a Yamaha 125cc and when he goes to leave the bike wont start.
So we spoke and I gave him a bump ( didnt work), anyway he gets some tools out I think "he looks like he knows what hes doing"so I leave him, and head back in.
So the sales guy goes out and speaks to him hes still checking stuff, so the sales guy leaves him to it. 20 mins later hes in at the desk and says hes stuck so the receptionist tells him we are really busy and because of the weather everyone wants their bike yesterday and the queue to get their bike looked at is 4 weeks atm.
So the receptionist goes over and speaks to the manager, and he says the rep. said the right thing, so the rep. comes back and says the same thing again. So the guys like "look I borrowed your 12,000 pound bike earlier" and so the rep goes and has a look and get a dirty look for checking the petrol.
So the thing is we cant look at the guys bike cause hes in a bad mood, and we are backed up for the summer, and if we start looking you end up like you have to spend maybe 2 hours fixing it or more and we have all these guys in the same boat , only booked in, and if we do too much, he might say we broke it, and the boss would flip cos its not booked in ( possibly, we had that before, every dealer has! We never saw him before today).
So we ask if the guy has breakdown cover and he has, so good stuff.
He buys a tin of juice and a mars, and in the mean-time looks at the bike and checks some stuff. The RAC guy shows up and the bike starts and he leaves.

Im not being cheeky, honest, I can see another side is all.
Goes without saying you should check the bike over.

 

This is one of those ticklish situations where you both have a point and the outcome turns on the mood of the moment.

I have been to that dealership a few times and there is clearly a bit of a demarcation between new Triumph and the rest of the Honda franchise plus clothing, spares and workshop. They have loads of visitors and do not seem particularly quick to engage. If each department see themselves as separate then you are not ‘their’ potential customer especially if you wander unseen from one side to the other. Most workshops are scheduled with labour billed accordingly so queue jumping is disruptive and I bet there are productivity targets!

Sprinter’s perspective has some validity. Equally, without knowing the personalities involved - and which side of bed they got out of - it is easy to judge harshly. Me? I would have politely told you I was giving you 15 mins max of mechanic’s time - because of ‘other customer commitments’ and if that did not work for you to either leave it with us or make alternative arrangements. I reckon you would have been best employed poking the sales guy in the chest as your route to workshop assistance. You were just a passing nuisance breakdown looking for a freebie to the rest of the organisation.

I learnt a long time ago in the Army. Judge your position from the enemy perspective, not your own. We all make unfounded assumptions based on our own 180 degrees. Checking out the other 180 degrees gives you the full 360.

That said, there is something about the customer service attitude in a lot of bike shops that leaves a lot to be desired. I sometimes think that has a lot to do with the average customer!

 

Well good luck. Personally I would not buy a new one. I hate the depreciation in that first year! Something like this
https://www.autotrader.co.uk/classi...ocation=at_bikes&advert-type=standard-listing

would whet my appetite. Run in, read to roll and the odd minor blemish but £3k to the good in my pocket. Get them to throw in a new rear. I would sort my finances and get it couriered from Lancashire like a birthday present to myself.

 

Cash is king.......especially if you can wait until October when prices slide.

Which side of Embra are you?

 

Not any more, they would much rather sell you a finance package. They get commission from that and from the bike.

Last time I bought a car from a dealer, got a price for the car, then said I want finance, knocked monthly payments down until I liked the sale price, got him to write it down, came back next day and said I would buy car and no finance! He was not happy

If you need finance, go to a p2p loan company like Zopa. Rates are much better than banks or supermarkets.

 

We were talking private sales - dealers buy ins are a rip off too! I always favour the guy who is needing cash and whose love affair is cooling.

 

I used to work out that way.....Craigiehall.

 

Was no mention of private, but presumed as he was looking at new or nearly new it was more of a dealer type acquisition.

 

Or at least I was !!

 

We can't hear the voices in your head

 

Those voices in my head.....

They tell me ‘here’ is a preposition but ‘hear’ is a verb......

They also say piss taker has been mighty quiet about progress with his Bonnie. Are you ‘soldering’ on?!

 

Done feck all, life getting in the way.

 

Damn right. Smile and take your business to somebody who wants it!

 

The voice in my head said Doppelgänger!

Done f... all, wife getting in the way.