Do Triumph Give A Dam About Their Customers ?

I have been a avid fan of Triumph since the y have been at Hinkley and have only brought Triumph from this factory having several Triumph along the way and been very happy with them ,UNTIL NOW!!!!!!!!!!!!!!!!
3 years ago I bought a 900 Thruxton ,a brilliant bike .I also have a Tiger 800.The Triumph Thruxton was due its first M.O.T. last month and I took it to my local motorcycle dealer to get an M.O.T. .He is not a Triumph dealer just a small motorcycle dealer and is handy to pop in for an M.O.T. ,save a 60 mile trip to my local Triumph dealer.Well he did the M.O.T. and came over to me and ask if I had bought this bike from new to which I said I had,he replied that I need to give them a ring because he had to fail the Thruxton first M.O.T. because it had a European headlight on it and he could not pass it due to that .I rang the dealer from which I bought the Thruxton from and after a quite heated discussion he did finally agree to replace the headlight for a UK headlight.This was vdone and I took it back to my little bike shop who happily pass it .All sorted .I was little concerned that something was not right ,how did a UK bike end up with a European headlight Thing I might have a European bike and not a UK bike I rang the Triumph factory and spoke a nice lady,told her the story and could she or someone at Triumph confirm that my Thruxton was a UK spec bike and I had not been sold a European spec bike .The lady said that all the managers were not available but if this was a European spec bike and a dealer had sold me a European bike.Triumph would take this very seriously and if found to be the case they strip the dealer of the franchise and she would get a senior manager to ring me back that day.That was a month ago and not a dicky bird from Triumph a case of we have your money we do not give a damn about that or you !!!!!! Well Mr Triumph I have been thinking of buying a new Tiger to replace my ageing Tiger but stuff you Mr Triumph and because of this problem it is now an African Twin from Honda who care a lot more about their customers then Triumph.GOODBYE TRIUMPH ( I think the old Triumph Factory where told to watch out for the Japanese motorcycle back in the 70's but they thought they were bomb proof and look what happen to them!!!!!!!!!!!!!!!!

 

No it was definitely a European headlight when I took it of it had " RIGHT HAND" written on it and when the replacement headlight came it had "UK" written on it . I expect there will be a simple explanation but after parting with £8000 I want to make sure I have the UK spec bike .I have emailed Triumph and they have replied and given me a case number and are investigating it and will let me know the outcome so I will see I hope!

 

Good point ,just look it has register "Declared new at first registration" so that looking good because it the same has the Tiger log book I think this could just be a cock up on the production line or something like that ,maybe some roque European headlight got into the production line by mistake .I will let you know if Triumph come back with anything?

 

Yes I think you are right ,think I am making too much of this ,it is just a hitch and the bike is fine now but it will be interesting to see what Triumph will do or say about this ?

 

Again you are correct ,the dealer did fix the problem and thinking about it there has been nothing wrong with the bike in the 4 years I have owned it ,funny thing is I do not ride the bike at night ,the only time I have ridden the Thruxton at night was on a trip to Glemseck in Germany and the headlight would of been facing the right way! I do like the 900 Thruxton and I must be the only person on the planet that prefers the 900 aircooled Thruxton to the new 1200 Thruxton R ,do not get me wrong the Truxton R is a fantastic bike and is by far a better bike than my 900 but I just prefer mine Now that will provoke a reaction,I am just waiting for the abuse I am about to get for that comment!!!!!!!!!!

 

Well I must make a big apology to Triumph and climb down off my pedestal and wind my neck in .I e mailed Triumph about my problem late on Friday afternoon and first thing this morning I have received an email from Triumph ( even I can not moan about that )They said what has happened is Triumph do not make UK,European or US spec bikes they just make bikes and then send them to which country the demand is highest .In my case it seems My Thruxton came of the production line with a right handed headlight destined for either US or European markets but because at the time I brought the bike the demand for Thruxton where high in the UK so is was diverted to the UK with a note to the dealer to change the headlight etc to UK spec and for some reason the speedometer was done but the headlight was not for which Triumph have apologised for that but they also said there is no difference in bikes sent to Europe or the USA or the UK .They are exactly the same bikes So the mystery is solved .Sorry Triumph for doubting you!

 

Yes but if was honest they all way where .I was a bit p** off when i thought I had be sold a pup but now it is all explained I happy again

 

Yes I have always like the The Tiger Sports so after my little tantrum and been told to grow up maybe just maybe Father Christmas might be bring a Tiger Sports